Common Faults

Useful hints and tips concerning common faults with domestic appliances. "How to" guides and practical advice to solve some common problems.

Electric Cooker Faults

If your Cooker has one of the problems below it is likely that you will need a repair. A timer stuck in automatic however is one major cause of call out that could be rectified by the Landlord / Tenant.

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No Power

As above this is often down to Cooker / Oven timer. Take out of automatic to amend. (Check your handbook if unsure on operation).

The second main cause is down to an interruption to the electricity supply to the house. Check the main fuse board and see if the Oven 30amp fuse has been tripped.

Check the plug fuse (only if the appliance is on a 13amp plug and socket)

Power but no Heat

This is caused by a component failure and an engineer will be able to diagnose which part will be required. This is often linked to an oven element.

Oven cuts out

Thermal switch usually required however also check the cooling fan.

Oven constantly overheats and burns food

This is usually down to a malfunctioning Thermostat and needs replacement.

Can also be linked to failed sensor or loose bulbs in some instances.

Units adjacent to oven are burning

This is generally a result of heat escape due to a faulty door seal which should be replaced every few years although, if the appliance is new, check it has been installed in accordance with the manufacturer’s instructions regarding clearance gaps between the appliance and the unit as scorching can occur if too close.

Oven door does not close properly

Can be as a result of warped or worn door seals. Replacement of the part is required.

Is often due to broken door hinges. The best policy if to replace both hinges as replacing one if often false economy.

The oven or cooker is noisy

Loud noise from the appliance is produced from the cooker’s moving parts so usually this can be traced back to the fan motor or cooling fan motor. In new models this can be down to misalignment but in older cookers can be down to wear and tear of the motor bearings. If not addressed quickly the slower rotation that results can place additional strain on the element and it can overheat and trip consequently.


Dishwasher Faults

If your Dishwasher has one of the problems below it is likely that you will need a repair.

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Water Leakage

This is usually as a result of a problem with the drainage hose.

Check the hose for cracks or a loose connection.

Poor Cleaning Results

If in a hard water area, check on the level of water softener used.

Check that the nozzle hoses are not blocked.

Review the appliance handbook to check that proper loading instructions are being followed.

Odour in Appliance

Check the filter system and clean as periodically.

Water will not drain

Can be due to a blocked strainer inside the appliance.

Alternatively if not the above this can be down to a kinked or blocked drainage hose.

Not filling with water

This can be as a result of a broken float switch. An engineer is best placed to attend and amend the fault.

It is also worth checking that the inlet valve is clogged.


Fridge / Freezer Faults

If your Fridge or Fridge Freexer has one of the problems below it is likely that you will need a repair.

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Not Cooling

This is caused by a component failure and an engineer will be able to diagnose which part will be required. This is often linked to a failed thermostat.

Interior Water Pools

This is generally as a result of the drain tube being blocked. This can be attempted by the Tenant or Landlord and usually a dipstick is present in the appliance to assist with clearing the blockage.

Motor continuously running

We would recommend an engineer attends to repair. This can be down to a failed thermostat, faulty compressor or even loss of refrigerant gas.

Interior Light not working

Inspect the bulb and see if it is blown and needs replacement.

Alternatively if not the above this can be due to a faulty door switch.


Washing Machine Faults

If your Washing Machine has one of the problems below it is likely that you will need a repair.

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Does not Function when selecting programme.

Check that the Door is closed properly

An easy mistake but check that it is Plugged In / Switched on at Wall

Check the that Plug Fuse has not Blown

Does not fill or drain with Water?

The fill hose can easily be kinked or even blocked check this first

Check that the inflow water Tap is not turned off

Has the desired programme been properly selected

A common fault with water not draining is simply a kinked or blocked drain hose

There is a pool of water on the floor surrounding the Washer / Dryer

Check that the House drain is not blocked

The soap drawer can often become blocked with residue check and clean as required

Check that there is not a leak from the inlet hose. A replacement washer is all that could be needed.

There is a lot of noise and vibration during the spin cycle.

The most common fault is due to a large and unevenly distributed washing load. Ensure when loading the machine that it is not overloaded.

If the appliance is new check that the transit brackets have been removed.

Check that the appliance is level and adjust feet as required.


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